Terms and Conditions for Orchidhaus
Welcome to Orchidhaus. These Terms and Conditions govern your use of our online platform and the services provided by us. By accessing or using our site, which showcases our floral arrangements, offers online ordering, and provides information on our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.
1. Services Overview
Orchidhaus provides a range of floral services including bespoke floral arrangements, event styling, plant sales, floral workshops, corporate flower services, plantscaping, and same-day delivery for eligible orders. Our online platform facilitates the browsing and purchasing of these services and products.
2. Online Orders and Payments
- All orders placed through our site are subject to acceptance and availability.
- Prices for our products and services are listed on our site and are subject to change without prior notice.
- Payment must be made in full at the time of placing an order. We accept various payment methods as indicated on our online platform.
- Orchidhaus reserves the right to cancel any order if there are issues with payment or product availability, providing a full refund if applicable.
3. Delivery Policy
- We offer same-day delivery for orders placed within specified times, as outlined on our site.
- Delivery charges may apply and will be clearly communicated during the checkout process.
- It is the customer's responsibility to ensure that accurate delivery information is provided. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
- For specific delivery requests or timed deliveries, please contact us directly.
4. Cancellations and Returns
- Due to the perishable nature of our products, cancellations must be made within a certain timeframe, typically 24-48 hours before the scheduled delivery or event date, to be eligible for a refund. Specific conditions apply to different services (e.g., workshops, event styling).
- Returns of fresh floral arrangements are generally not accepted once delivered. However, if you are not satisfied with the quality of your order, please contact us within 24 hours of delivery with photographic evidence, and we will assess on a case-by-case basis.
- For plants and non-perishable items, returns may be accepted within a specific period, provided the item is in its original condition.
5. Floral Workshops and Events
- Booking for floral workshops and event styling services requires advance payment.
- Cancellation policies for workshops and events vary and will be specified at the time of booking.
- Orchidhaus reserves the right to reschedule or cancel workshops due to unforeseen circumstances, with participants offered alternative dates or a full refund.
6. Intellectual Property
All content on this online platform, including text, graphics, logos, images, and floral designs, is the intellectual property of Orchidhaus or its content suppliers and is protected by international copyright laws. Unauthorised use of any content is strictly prohibited.
7. Limitation of Liability
Orchidhaus will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or the inability to use our services or products.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Singapore. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
9. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
10. Contact Information
If you have any questions about these Terms and Conditions or our services, please contact us at:
Orchidhaus
88, Tras Street, Unit 01-08,
Singapore, Singapore, 079027