Orchidhaus Privacy Policy
At Orchidhaus, we are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online platform, purchase our products, or engage with our services. We adhere to the principles of data protection as required by applicable laws, including the Singapore Personal Data Protection Act (PDPA) and the General Data Protection Regulation (GDPR) where relevant.
Information We Collect
We collect various types of information in connection with the services we provide, which include bespoke floral arrangements, event styling, plant sales, floral workshops, corporate flower services, plantscaping, and same-day delivery.
- Personal Identification Information: This includes your name, email address, phone number, and billing/shipping address when you place an order, register for an account, subscribe to our newsletter, or participate in a workshop.
- Transaction Data: Details about products and services you have purchased from Orchidhaus, such as order numbers, payment methods (though we do not store full payment card details), and delivery information.
- Correspondence: Records of your communications with us, including inquiries, feedback, and customer support interactions.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, referral source, pages viewed, and access times, collected via cookies and similar technologies.
How We Use Your Information
We use the collected information for various purposes to provide and improve our services:
- To Process Orders and Deliver Services: Fulfilling your floral arrangement requests, plant purchases, event styling services, and workshop registrations, including same-day deliveries.
- To Manage User Accounts: If you create an account, we use your information to manage it, provide access to your order history, and personalize your experience.
- To Communicate With You: Sending order confirmations, delivery updates, responding to your inquiries, and providing customer support.
- For Marketing and Promotional Purposes: With your consent, sending newsletters, promotional offers, and information about new products or workshops that may be of interest to you. You can opt-out at any time.
- To Improve Our Services: Analyzing usage patterns and feedback to enhance our online platform, product offerings, and overall customer experience.
- For Security and Fraud Prevention: Protecting our online platform and customers from fraudulent activities and ensuring compliance with legal obligations.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your information in the following limited circumstances:
- Service Providers: We engage trusted third-party companies and individuals to facilitate our services (e.g., payment processors, delivery partners for same-day delivery, website hosting, analytics providers). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Data Security
The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encrypted communication (SSL/TLS), and restricted access to data for authorized personnel only. Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.
Cookies
Our online platform uses cookies to enhance your browsing experience, analyze site usage, and personalize content. Cookies are small data files stored on your device. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our online platform.
Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us at:
Orchidhaus
88, Tras Street, Unit 01-08,
Singapore, Singapore, 079027
Singapore